Step 1: Confirm payment
Check that the payment was completed successfully.
Step 2: Check the buyer email
Buyers receive an automatic email after payment. Ask the buyer to search their inbox, spam, promotions, or all mail for CommuniPass.
Step 3: Check the post-payment action
Open the Payment Link settings and confirm what happens after payment.
The buyer may be redirected to a URL, such as a Google Drive folder, Zoom page, or private access link.
Or the buyer may receive access to an uploaded file hosted by CommuniPass.
Step 4: Check the URL
If the buyer is redirected to a URL, make sure the link is correct, public or accessible, and not expired.
Step 5: Check uploaded file delivery
If a file is uploaded, make sure the file is still attached to the Payment Link and is not corrupted.
Step 6: Resend or share manually if needed
If support is needed, send the buyer details to CommuniPass support or provide the correct link manually while the issue is checked.
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