First check the member status
Open the subscribers or members screen and search for the member. Check whether the payment is active, failed, cancelled, or manually added.
If payment failed
CommuniPass retries failed payments several times using best-practice retry logic. If all retry attempts fail, CommuniPass notifies the creator and clearly shows which member needs attention.
The member is removed from protected content delivery. The creator may still need to remove the member manually from the external group, such as WhatsApp, Telegram, or Discord.
If the member cancelled
If a member cancels, the same access logic applies. CommuniPass removes the member from protected content delivery and notifies the creator so the external group can be managed.
If the member was not redirected to the group
Check that the group platform link is correct. If the link is wrong, expired, or private, the member may not be able to join the external community.
If the member paid but does not appear
Confirm that the member used the correct email. Also check whether the payment was completed and whether the member is listed in the subscribers screen.
Manual actions
Creators can add or remove members manually through the subscribers screen.
Best practices
Keep your group platform link updated. Review payment status regularly. Remove inactive members from external platforms when CommuniPass notifies you.
Related articles
How Subscriptions, Failed Payments, and Member Access Work in Paid Groups
How to Schedule and Deliver Protected Content in a Paid Group
Paid Group Use Cases and Membership Models