Skip to main content

📖 Chapter 3: How a Challenge Is Managed Inside the System

A complete walkthrough of how your challenge is actually run in practice.

Jordan Plotkin avatar
Written by Jordan Plotkin
Updated this week


Managing a Challenge Manually (Without CommuniPass)

Imagine this: 200 participants purchased your challenge. Without a system like CommuniPass, you would need to:

  • Build a sales or registration page with a third party tool

  • Connect email marketing, payment processing, and tracking tools

  • Send every participant a personal message every morning at 8:00 - manually, and never at exactly the same time

  • Track who completed each task and who did not

  • Send reminders to everyone who did not complete the task

  • Collect feedback from all participants

  • Answer questions across 5 different platforms

  • Manage payments, refunds, and customer support

  • Protect your content from being copied or shared

Within a few days you are exhausted, frustrated, and promising yourself you will never run a challenge again.


How a Challenge Is Managed Inside CommuniPass

The CommuniPass system is built on one simple principle:

You build it once, and the system runs it forever.

Let’s break down exactly how it works, step by step.


Step 1: Building the Challenge - The Architecture

When you create a challenge in CommuniPass, you are actually building a complete system that will manage the entire experience for you.

1.1 Setting the Challenge Parameters

You define:

  • Challenge name
    For example:
    “Get Your Child to Fall Asleep in 10 Minutes in 5 Days”
    This is the main headline on your sales page. It should clearly express what the challenge helps them achieve and how long it will take.

  • Challenge tagline or short description
    A short sentence that explains the promise.
    For example:
    “Step by step, we will lower body fat without losing muscle mass.”

  • Challenge details - the enrollment page
    This is your full sales page:

    • Main copy

    • Sales video

    • Testimonials

    • Images and social proof
      (You will find a separate guide for building the enrollment page later in the manual.)

  • Cover image and creator profile image
    These appear at the top of the sales page and inside the challenge.

  • Start date and end date - the length of the challenge
    This is the date when Day 1 content will be sent to participants and when the challenge officially begins.

  • Daily send time
    The default hour when the daily content is sent in a private message to each participant.
    You can override this per day when you build your daily content.

  • Days of delivery
    You can choose specific days when content is sent and exclude rest days in advance.

  • Price
    You set the challenge price.
    The platform fee can be added on top of your price or calculated from it.
    The processing fee is 9.7 percent plus local payment processing fees.

  • Link to a quiet or active group
    After completing registration and payment, each participant is automatically added to the group you defined (for example, a muted WhatsApp group).
    We recommend keeping the group closed for posting until the challenge begins.

  • Maximum number of participants
    You can limit the number of seats to create FOMO and urgency.
    You can change this at any time, even during sales.

  • Available platforms for participants
    Participants can choose to receive their daily content via:
    WhatsApp, Email, Telegram, or Discord.

Once these are set, you save the enrollment page and move on to daily content.


1.2 Building the Daily Content

Welcome message

The Welcome message is sent immediately in a private message on the platform the participant chose, right after they complete registration and payment.

Example:
“Welcome to the ‘Lose 8 Pounds in 14 Days’ challenge! We officially start on [date]. Until then, feel free to invite a friend to join you.
Your quiet group for all participants will open on Day 1 of the challenge.
Let’s do this!”

Important notes:

  • You do not have to use a Welcome message - it is optional.

  • If you added a link to a WhatsApp group or a Telegram or Discord channel in the challenge settings, the system will automatically add that link to the Welcome message. You do not need to paste it again.

  • We strongly recommend using a Welcome message. It creates structure, sets expectations, and strengthens the relationship from the very first moment.

Daily content settings

For each day of the challenge you define:

  • Daily send time
    For example, 8:00 am.
    You can adjust this per day, on top of the default time.

  • Daily title
    This title appears:

    • In the message participants receive

    • In the syllabus section on the sales page

    It should describe either:

    • The result of that day

    • Or the main action they will take

    Example:
    “Learn to Recognize Your Child’s Hidden Sleep Signals”

  • Daily written content
    This includes:

    • Instructions for the task

    • A written explanation that supports the video

    • A transcript or summary of the daily training

    Example:
    “Today we will start recognizing your child’s tiredness signals. Most parents miss the right sleep ‘window’. Your task is to observe and mark which of these 10 signals appears most often before bedtime.”

Media uploads

You can attach:

  • Up to 4 videos per day (we recommend one main video)

  • Up to 4 files per day

Examples:

  • Video: the main daily content (for example, 8 minutes)

  • PDF download: “10 Signs of Tiredness in Babies”

  • Follow up question: “Which sign appears most frequently with your baby?”

Tracking and check-in questions

You can enable or disable check-in questions for each day.
We recommend sending them at most once every two days.

The goal of these questions is to:

  • Track participant progress

  • Maintain engagement

  • Identify who is at risk of dropping off

Two types of questions are available:

  • Closed question with two answer options

  • Open question

All answers from participants appear inside your challenge dashboard.

You can watch a technical demo here:
https://youtu.be/PwvWC30mfGI

Once you finish a day, you save and continue to build the next days.


1.3 Uploading Your Content

You upload:

  • Videos
    Directly to the system, or via links from YouTube, Vimeo, Wistia, etc.

  • Files
    PDF, Word, images, infographics and more.

  • Text
    Instructions, daily scripts, task descriptions, journaling prompts.

  • Links
    External tools, forms, calendars, or other resources.

What the system does for you:

  • Stores all content in a secure cloud

  • Protects files with encryption

  • Optimizes delivery for each platform

  • Prepares mobile and desktop friendly versions


Step 2: A Participant Registers - What Happens?

2.1 The Registration Flow

A potential participant visits your enrollment page and clicks “Join the Challenge”.

The system then:

  1. Opens a secure payment page.

  2. Processes the transaction through Stripe (supporting more than 135 currencies).

  3. Supports credit cards, Apple Pay, Google Pay, and other local methods where available.

  4. Automatically calculates all platform and processing fees.

  5. Sends:

    • A confirmation email to the participant

    • A notification to you as the creator

    • A receipt via email

The participant then chooses the platform where they want to receive their daily content.

If you defined a quiet group (for example, a WhatsApp announcement group), the system automatically adds the participant at the end of the registration process.


Step 3: The Challenge Starts

3.1 Daily Content Delivery

You can edit or change content at any point - even after the challenge has started.

Every morning at the hour you defined (for example, 8:00):

The system automatically sends each participant:

  • The task of the day

  • The daily video and any attached files

  • The check-in question, if defined

  • A link or button for tracking their progress

3.2 Tracking Task Completion

The system tracks activity for each participant inside your creator dashboard.

You can see:

  • Who opened the message

  • Who clicked

  • Who responded

  • Who has not interacted at all

3.3 Automated Reminders

You can configure automatic reminders to send:

  • A follow up question

  • An open or closed check-in question

  • A request for feedback

  • A prompt to share their progress so far

These can be triggered after a certain number of hours from the time the daily content was sent.

3.4 Quiet Group and Engagement

The system supports managing a group on:

  • WhatsApp

  • Telegram

  • Discord

In the group you can send:

  • Updates

  • Motivation messages

  • Reminders

  • Important announcements

You can also invite participants to:

  • Share their current status

  • Post their daily task result

  • Introduce themselves

  • Pair up with an accountability partner

  • Give feedback

This is a powerful opportunity to collect social proof and success stories in real time.


Step 4: Your Dashboard - The Control Center

4.1 What You See in Real Time

When you open your CommuniPass dashboard, you see:

  • 📈 Engagement metrics

  • 📋 Participant list

  • 💬 Live feedback and responses

4.2 Managing Participants

From the dashboard you can:

  • Identify inactive participants

    • View a list of people who did not complete recent tasks

    • Send them a personal nudge

    • Track who is at risk of dropping out

  • Review feedback and questions

    • All questions that arrive are logged in one place

    • You can respond, tag, and follow up


Step 5: Security and Content Protection

5.1 How CommuniPass Protects Your Content

  • Each participant receives unique, personal access

  • Links are mapped to that specific participant

  • Links cannot simply be forwarded and reused

  • Only paying participants see your content

  • Unauthorized viewing is blocked

Your intellectual property is protected at a high level.


Step 6: Payments and Payouts

CommuniPass is designed so that creators keep 100 percent of the price they set.
To make that possible, platform and processing fees are added on top of your base price, so subscribers cover those costs rather than you.

6.1 Payment Processing with Stripe

Payments are handled through Stripe, one of the leading payment platforms worldwide.
All payments are subject to Stripe’s terms of service and processing fees, which vary by country.

If you are in a country where Stripe is fully supported, your payouts are handled automatically through Stripe Connect, which transfers funds directly to your bank account.

Stripe currently supports dozens of countries across:

  • North America

  • Europe

  • Asia Pacific

  • Latin America

  • The Middle East and Africa

For the most up to date list, you can always check Stripe’s official site.

How to connect Stripe for payouts

  1. Go to your creator dashboard and open the Payout Settings section.

  2. Click “Connect with Stripe” and follow the instructions.

  3. Enter your bank details and complete verification.

  4. Once connected, payouts are sent automatically according to Stripe’s payout schedule in your country.

When do you get paid?

Payout times depend on Stripe’s rules in your country, usually between 1 and 5 business days.
You can view the global payout schedule on Stripe’s site.

All payouts are subject to Stripe’s terms and any local bank transfer fees.

6.2 Payouts in Countries Not Fully Supported by Stripe

If you are in a country where Stripe is not fully available, payouts are made manually by bank transfer.

The flow is:

  1. At the end of each month, CommuniPass sends you a monthly summary with the total amount due.

  2. You send an invoice within 5 business days that matches the amount in the summary.

  3. Once the invoice is received, CommuniPass sends the payment by bank transfer within 7 business days, but not before the 20th of the month.

    • If the 20th falls on a weekend or holiday, payment is processed on the next business day.

(Local tax rules, such as VAT for Israel based creators, apply according to your country’s law. In the English version for global creators, your local accountant can advise you on any specific reporting requirements.)

6.3 Common Questions

Why have I not received my payout yet?

  • If you are in a Stripe supported country:

    • Make sure your Stripe account is verified and your bank details are correct.

  • If you are in a non supported country using manual transfers:

    • Make sure you sent your invoice on time. Late invoices can delay payouts.

Can I withdraw my earnings any time?

  • In Stripe supported countries:

    • Payouts follow Stripe’s automatic schedule.

  • In non supported countries with manual payouts:

    • Payouts are processed once per month, according to the schedule above.

What happens if a subscriber requests a refund?

  • The refunded amount is deducted from your next payout.

  • You can view all refunds in your transaction history.


Step 7: Running the Same Challenge Again

Once your challenge is built and has run successfully, you can:

  • Duplicate the entire challenge in one click

  • Set a new start date

  • Launch it again with almost no extra work

One build can generate revenue again and again.


Summary: The System Works For You, Not The Other Way Around

In this chapter we covered all the steps the system automates for you:

  • ✅ Build: you create the challenge once, the system saves everything

  • ✅ Registration: participant joins → pays → connects to the platform → fully automatic

  • ✅ Delivery: content is sent daily, on time, to every participant

  • ✅ Tracking: the system knows who did what and when

  • ✅ Reminders: inactive participants get automatic nudges

  • ✅ Feedback: questions and answers are managed from one dashboard

  • ✅ Payments: money flows directly into your bank account

  • ✅ Security: your content is protected at a high level

  • ✅ Customer support: many common questions are handled automatically

  • ✅ Analytics: real time data plus insights for improvement

  • ✅ Reruns: one challenge can generate endless revenue

  • ✅ Optimization: each round becomes better than the last

  • ✅ Remote management: monitor and control everything from your phone

The Result?

You can run 3 to 5 challenges at the same time
with hundreds of participants
without burning out
because the system handles 95 percent of the work.

Your role becomes simple:

  • Build the content once (1 to 2 days)

  • Answer only the exceptional questions (about 15 minutes a day)

  • Hold sales calls with finishers (2 to 3 hours a week)

That is it.
That is the entire workload.


👉What’s Next?

Now that you understand how the system works behind the scenes, it is time to learn how to build a high converting enrollment page that sells your challenge for you.

In the next chapter: “Building the Enrollment Page”
you will learn how to create a landing page that turns visitors into paying customers using the exact formulas, structures, and examples that top creators use.

Ready to build a landing page that sells on its own?
Let’s dive in. 🚀

Did this answer your question?