Comparison table
| Option | Best for | Strength | Limitation |
|---|---|---|---|
| AI Agent | Interactive guidance | Personalized answers at scale | Requires good training |
| FAQ page | Simple repeated questions | Easy to publish | Not conversational |
| Human support | Sensitive or complex issues | Human judgment | Hard to scale |
| Paid Group | Ongoing community | Retention and community | Requires management |
When to use an AI Agent
Use an AI Agent when users need interactive guidance, not just static answers. It is useful for support, sales, onboarding, recommendations, and paid knowledge access.
When to use an FAQ page
Use an FAQ page for simple questions that always have the same answer.
When to use human support
Use human support when the issue is sensitive, account-specific, payment-related, or requires judgment.
When to use a Paid Group
Use a Paid Group when the main value is community, ongoing access, and recurring relationship.
Best practice
Use these together. A Help Center can answer common questions, an AI Agent can guide users interactively, human support can handle exceptions, and a Paid Group can create ongoing value.
Related articles
How to Monetize an AI Agent
AI Agent Quality Checklist
Paid Group Use Cases and Membership Models